Discover the idyllic beauty of the river countryside of Can Tho, Viet Nam
Discover the idyllic beauty of the river countryside of Can Tho, Viet Nam
At Mekong Wooden Farm Tours, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, make a reservation, or participate in our tours, activities, and accommodation services.
By using our services, you agree to the terms outlined in this Privacy Policy.
We may collect personal information that you voluntarily provide when:
Making a tour or homestay reservation
Contacting us via email, phone, WhatsApp, Zalo, social media, or our website
Requesting information about our services
Submitting inquiries, feedback, or reviews
The information collected may include:
Full name
Nationality
Email address
Phone number
Emergency contact information
Travel preferences and special requests
Payment-related information necessary for booking confirmation
The information we collect may be used to:
Process and confirm reservations
Provide customer support and travel assistance
Communicate important booking information
Arrange transportation, accommodation, and tour services
Respond to inquiries and requests
Improve our services and guest experience
Send promotional information or special offers (only when permitted or requested)
We only use personal information for legitimate business purposes related to the services we provide.
Mekong Wooden Farm Tours does not sell, rent, or trade personal information to third parties.
Information may be shared only when necessary to:
Confirm accommodation, transportation, or tour arrangements
Comply with legal obligations or government regulations
Protect the rights, safety, or property of our guests, employees, or business operations
Any third-party service providers receiving guest information are expected to maintain appropriate confidentiality and security standards.
We take reasonable administrative and technical measures to protect personal information from unauthorized access, misuse, disclosure, alteration, or destruction.
While we strive to safeguard all information, no internet transmission or electronic storage system can be guaranteed to be completely secure. Guests are encouraged to use secure communication methods when sharing sensitive information.
Our website may use cookies and similar technologies to improve user experience, analyze website performance, and enhance functionality.
Cookies help us understand visitor preferences and improve the quality of our online services. Users may disable cookies through their browser settings; however, some website features may not function properly as a result.
During tours, activities, and events, photographs and videos may be taken for promotional and marketing purposes.
By participating in our experiences, guests grant Mekong Wooden Farm Tours permission to use such images on our website, social media channels, brochures, and other promotional materials.
Guests who do not wish to appear in promotional content should notify us in advance or inform their guide upon arrival.
Our website or communication channels may contain links to third-party websites or external services.
Mekong Wooden Farm Tours is not responsible for the privacy practices, content, or policies of external websites. Guests are encouraged to review the privacy policies of any third-party services they choose to access.
Depending on applicable laws and regulations, you may have the right to:
Request access to your personal information
Request corrections to inaccurate information
Request deletion of personal data where appropriate
Withdraw consent for marketing communications
Ask questions regarding how your information is processed
Requests may be submitted through the contact information provided below.
Mekong Wooden Farm Tours reserves the right to update or modify this Privacy Policy at any time to reflect operational, legal, or regulatory changes.
Any updates will be published on our official website and will become effective immediately upon posting.
Address: My Long Area, An Binh Ward, Can Tho City, Vietnam
Hotline / Zalo / WhatsApp: (+84) 799 383 339
Email: mekongwoodenfarm@gmail.com
Website: www.mekongwoodenfarm.com
Mekong Wooden Farm Tours is committed to maintaining the trust and confidence of our guests by protecting personal information with care, transparency, and responsibility. We value your privacy and strive to ensure that every interaction with us is safe, secure, and respectful.
